Question 1

Do I need a new phone number?

Accepted Answer

No. Your existing business number remains the number customers call. We configure call forwarding/routing based on your preferences so you don't need to replace the number on your website, vehicles, advertising, business cards or listings.

Question 2

Will customers know they're speaking with AI?

Accepted Answer

The receptionist uses modern conversational voice technology designed to sound natural and professional. Businesses should configure any disclosures required by applicable law or their industry.

Question 3

What happens if someone wants a real person?

Accepted Answer

When enabled in your setup, callers can press 0 to be transferred to your designated live representative or team.

Question 4

Can it answer calls only when we're closed?

Accepted Answer

Yes. Configure the receptionist to handle after-hours or unanswered calls, or handle calls according to broader routing rules.

Question 5

Can it book appointments?

Accepted Answer

Yes. With a supported calendar integration connected, the receptionist can offer appropriate availability and create appointments based on your configured rules.

Question 6

How does the receptionist know about my business?

Accepted Answer

During onboarding you provide services, operating hours, service areas, frequently asked questions, pricing guidance and call-handling instructions. We use this to configure your receptionist around your business.

Question 7

How quickly can I get started?

Accepted Answer

After checkout, our onboarding assistant guides you through setup. Once your information is submitted, we configure your receptionist and connect your phone routing.

Question 8

Am I locked into a contract?

Accepted Answer

Contact Avalon Desk for details on cancellation and billing policies.